Need Help?

Simply leave an order note before you check out, and we’ll make sure to exclude any price information. If you’d like to add a special message, feel free to include it in the note, and we’ll do our best to accommodate!

Unfortunately, we can’t cancel an order that has already shipped. If you no longer want your purchase, you may return it within 30 days of delivery. Please note that you will be responsible for the return shipping costs.

Yes! We’ve partnered with a payment provider to offer instalment plans. You’ll see the eligibility details at checkout if this option is available to you.

We accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Interac Debit, Google Pay, and various payment plan providers. You can choose your preferred option at checkout.

Damaged Products: Please take clear photos of the damage and contact our support team as soon as possible. In most cases, we can send a replacement right away.

Frozen Products: Simply let the item thaw at room temperature. Freezing does not affect the product’s efficacy— formulations are tested to ensure they remain effective even after freezing.

If your shipment arrives and any items are missing, please contact our support team immediately so we can investigate and provide a solution. Sometimes we ship items from different warehouses, so parts of your order might arrive at different times. It’s possible your order was split into multiple shipments. You can check your email for details on which products were included in each shipment.

Once your order is handed over to the courier, delivery is fully in their hands. If the tracking says “delivered” but you haven’t received it, we recommend contacting the courier or delivery driver directly, as we don’t have access to their internal delivery details.

Once an order is marked as delivered, we’re unable to make changes. If you know you won’t be home at the scheduled delivery time, we recommend arranging a pickup at the carrier’s local facility or asking a trusted friend or family member to receive the package for you.

1. Check for Delivery Proof: Verify the delivery status and any photo evidence in the tracking information—sometimes packages are left with a neighbor by mistake.

2. Contact the Shipping Company: File a claim with the shipping carrier and let them know about the incident.

3. File a Police Report: If you believe it was stolen, report the theft to your local police.

4. Notify Our Support Team: We’ll assist where possible, but please note that once a package is marked as delivered, we are no longer liable. If theft is common in your area, consider arranging a pickup at a local carrier office.

We carry a wide variety of products that may ship from different warehouses. If certain items are out of stock or backordered, we may ship your available items first and send the rest later to avoid delaying your entire order.

At this time, we only ship within Canada. We’re committed to serving our Canadian customers and look forward to expanding in the future.

We do not ship orders on public holidays. Our team will resume regular processing and shipping on the next business day.

Standard Shipping: Typically 3–5 business days once your order is shipped.

Express Shipping: Usually 2–3 business days.
If you live in a remote area, shipping times may be slightly longer.

Yes. Orders under $175 are subject to a shipping fee. However, we offer free standard shipping on all orders of $175 or more.

We don’t have a physical pickup location, but you can arrange a pickup with the shipping carrier at their nearest facility if you prefer.

You can earn DermaPoints in lots of simple ways—like shopping, leaving a review, referring a friend, or following us on social media. Visit your profile to see all the ways to earn. Click here for more.

You can use your DermaPoints for things like free shipping, free products, or even turn them into cashback. The more points you earn, the more rewards you unlock as you move up tiers.

Yes. Your points can expire if your account hasn’t been active for 12 months.

If you return a product, or change or cancel your order, your points will update automatically in your account.

We’re here to help! Simply contact us, and our in-house Medical Aesthetician will guide you toward the perfect skincare regimen. Ask away, we love helping you achieve your best skin.

That’s what we’re here for! You can reach our support team by filling out the form on our Contact page or requesting to chat with a live agent through the chatbot (look for the chat bubble in the lower right corner). We’ll be happy to assist you.

Just a quick note: our team reads every message within a day, so please leave your contact details and give us up to 24 hours to get back to you.

We’d love to connect with you! Follow us on all major social platforms using the handle @dermacart.ca
We can’t wait to be friends.

Our mobile app is currently in development and will launch soon! Sign up for our newsletter to be the first to know when it goes live.

Absolutely. Dermacart is a trusted partner of every brand we carry, and we only sell authentic products. Beware of counterfeit products on other sites such as Amazon or eBay.

Yes! All of our reviews come from verified customers sharing their genuine experiences. While we do offer incentives for leaving reviews, we never influence ratings.

Feel free to type your question into our chatbot (in the lower right corner). If you need more details or aren’t fully satisfied with the response, request to speak with our support team, and our in-house Medical Aesthetician will be glad to help.

We typically restock products within a week. Unless the product is marked specifically as 'Out of Stock', you can place an order now and we will ship it as soon as we restock.

By signing up for a subscription, you’ll save on every order, and we’ll ship your products automatically based on the schedule you choose. You can cancel anytime without penalty.

Dermacart is Canada’s #1 address for expert-picked skincare. We partner with industry leading professional-grade brands to bring you the best products and skincare advice.

Yes. We prioritize security and privacy so you can shop confidently, knowing your information is always protected. View our privacy policy for more information.

Yes, we do have physical store locations. However, we don’t currently offer in-store pickup for online orders.

You can load a gift card with any amount, and it never expires. Gift one to a friend, coworker, or family member who cares about their skin. They can then use the gift card at checkout for their purchase.

In most cases, no. Unless otherwise stated in the specific promotion’s terms, your refund won’t be impacted by any discounts or promotions you used.

We carefully select the brands we carry to ensure clinical backing and results. If you believe your products fit our standards, please contact our support team for more information on how to apply.

For advertising opportunities, please reach out to our support team, and we’ll be happy to discuss available options.

Check out Dermacart PRO here.