Shipping policy

Last updated: January 13, 2025

This Shipping Policy (“Policy”) outlines how Dermacart (“we,” “us,” or “our”) processes orders, handles shipping, and addresses related issues for purchases made on https://dermacart.ca (the “Site”). By placing an order on our Site, you agree to the terms and conditions set forth in this Policy.

1. SHIPPING REGIONS

1. Domestic Shipping (Canada Only)

  • We currently only ship orders within Canada. Orders placed for addresses outside of Canada may be declined or cancelled at our discretion.
  • We do not ship to P.O. boxes, APO/FPO addresses, or other similar addresses unless otherwise stated on our Site.

2. Future International Shipping

  • Should we expand our shipping options in the future, we will update this Policy accordingly.

2. ORDER PROCESSING TIME

1. Processing Window

  • We strive to process and dispatch orders within next business day (Monday–Friday, excluding statutory holidays) from the time you place your order.
  • High order volumes, promotional periods, or holiday seasons may cause slight delays in processing.

2. Order Confirmation

  • Once your order has been placed, you will receive an email confirmation. Please review it carefully to ensure your shipping address and order details are correct.
  • If you notice any errors, contact us immediately.

3. SHIPPING METHODS & COSTS

1. Shipping Carriers

  • We partner with reputable carriers (e.g., Canada Post, UPS, FedEx, Purolator) to deliver orders safely and efficiently. The chosen carrier may depend on your address and the size or weight of your package.

2. Shipping Options

  • Standard Shipping: Typically arrives 3–10 business days after dispatch, depending on your region.
  • Express Shipping: If offered, arrives faster (e.g., within 1–3 business days) at a higher rate.

3. Shipping Costs

  • Shipping costs will be calculated and displayed at checkout, based on weight, dimensions, destination, and selected shipping method.
  • Any promotional or discounted shipping offers will be reflected at checkout, if applicable.

4. Remote Areas & Additional Fees

  • Deliveries to remote or rural areas may incur additional transit time and costs.
  • If an order requires special handling, oversized packaging, or additional freight charges, we will notify you in advance.

4. DELIVERY TIMEFRAMES & DELAYS

1. Estimated Delivery Windows

  • Estimated delivery windows provided at checkout are approximations. Actual delivery times may vary due to factors beyond our control (e.g., weather, carrier delays, customs backlogs).

2. Delays Beyond Our Control

  • Dermacart is not responsible for shipping delays caused by circumstances such as carrier issues, inclement weather, strikes, pandemics, or any other unforeseen events.

3. Tracking Information

  • Upon dispatch, you will receive a shipping confirmation email with tracking details. Use these details to monitor the status of your shipment directly with the carrier.

5. DAMAGED, LOST, OR STOLEN PACKAGES

Damaged in Transit

  • If your package arrives visibly damaged or tampered with, please take photos and contact us within 3 business days of delivery.
  • We may request additional photos or documentation to assist with filing a claim with the carrier. Resolutions or replacements are not guaranteed and are evaluated on a case-by-case basis.

Lost Packages

  • If your tracking details indicate that your package is lost or has not moved for an extended period, please reach out to us. We can assist in contacting the carrier to locate or reship your items, but final resolution is subject to the carrier’s investigation.

Stolen / Missing After Delivery

  • Once a package is marked “delivered” by the carrier, Dermacart considers the order to be fulfilled. We are not responsible for theft or missing packages at the delivery location (e.g., porch or lobby theft).
  • We recommend filing a police report, contacting the carrier directly, or arranging a secure delivery option (e.g., signature confirmation) if theft is a concern.
  • Any replacement or refund for stolen packages is at Dermacart’s sole discretion.

6. INCORRECT SHIPPING INFORMATION

  • Address Accuracy: It is your responsibility to ensure that all shipping and contact information is correct at the time of purchase.Dermacart is not liable for packages delivered to an incorrect address provided by the customer.
  • Returned Packages: If an order is returned to us due to an incorrect or incomplete address, you may be responsible for additional shipping fees for re-delivery. We will contact you to arrange re-shipment or issue a partial refund (excluding shipping fees) at our discretion.

7. WEATHER & TEMPERATURE-SENSITIVE PRODUCTS

  • Freeze-Thaw Cycles: Many of our skincare products are formulated to withstand short-term freeze-thaw cycles. If a product arrives cold or partially frozen, allow it to return to room temperature before use.
  • Exploded / Leaking Products: If the product’s packaging is compromised to the point of leakage or explosion, please see our Refund & Return Policy for guidance on damages.

8. CONTACT US

If you have any questions or concerns about this Shipping Policy or need further assistance, please contact us.

9. POLICY UPDATES

We reserve the right to modify this Shipping Policy at any time. Any changes will be posted on this page with an updated “Last updated” date. By continuing to use our Site after such changes, you acknowledge and agree to the updated terms.

Note: This Shipping Policy is governed by the laws of the Province of Alberta and the federal laws of Canada, as applicable.