Privacy policy

Last updated: May 24, 2025

This Privacy Policy describes how Dermacart (“Dermacart”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://dermacart.ca (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

By using and accessing any of the Services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. When we make changes, we will post the revised Privacy Policy on the Site and update the “Last updated” date above. We may also take other steps to notify you as required by applicable law. Your continued use of the Services after any such update indicates your acceptance of the revised Privacy Policy.

2. HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

We may collect personal information about you from a variety of sources to provide and improve the Services. The types of personal information we collect depend on how you interact with us and the Services.

In addition to the specific uses set out below, we may use the personal information we collect to:

  • Communicate with you
  • Provide or improve the Services
  • Comply with any applicable legal obligations
  • Enforce any applicable Terms of Service
  • Protect or defend our rights, the rights of our users, or others

2.1 Information We Collect Directly from You

When you use or interact with our Site or Services, you may be asked to provide personal information, including (but not limited to):

  • Contact Details: Your name, email address, phone number, and mailing address
  • Order Information: Your billing address, shipping address, payment confirmation, and other details needed to fulfil your orders
  • Account Information: Username, password, and security questions used to create or secure your account
  • Shopping Information: Items viewed, items added to cart, wish lists, language, interests, loyalty points, product reviews, referrals, gift cards, and purchase history
  • Customer Support Information: Information you choose to include in messages or requests submitted to us (e.g., when contacting us via email or chat)

Some features may require that you provide personal information to us. If you choose not to provide this information, you may be unable to use certain features of the Services.

2.2 Information We Collect About Your Usage

We automatically collect certain information about your interaction with the Site and Services (“Usage Data”), which may include:

  • Device and Browser Information: Hardware model, operating system, browser type, IP address, time zone, and other technical details
  • Interaction Data: Pages viewed, links clicked, preferences, crash data, and other analytical information

We (and our service providers or other third parties we work with) use cookies, pixels, beacons, tags, and similar technologies (“Cookies”) to collect this Usage Data.

2.3 Information We Obtain from Third Parties

We may receive information about you from:

  • Service Providers: For example, Shopify for online store hosting, analytics providers, and payment processors
  • Marketing/Advertising Partners: Who assist us with promotional campaigns
  • Social Media or Other Integrations: If you link, connect, or log in to our Site via a third-party platform

Any personal information we obtain from these third parties will be treated in accordance with this Privacy Policy.

3. HOW WE USE YOUR PERSONAL INFORMATION

Below are the ways in which we use the personal information we collect:

  1. Providing Products and Services: To process payments, fulfil your orders, manage your account, facilitate returns and exchanges, and otherwise operate our online store.
  2. Marketing and Advertising: To send you promotional communications, such as newsletters or advertisements for products or services, and to tailor the content you see on our Site or other websites.
  3. Security and Fraud Prevention: To detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity, and to protect the security of our Services.
  4. Communicating with You & Service Improvement: To respond to your enquiries, provide customer support, and improve our offerings and user experience.

4. DISCLOSURE OF PERSONAL INFORMATION

We may disclose your personal information in the following circumstances:

  • Vendors and Service Providers: With third parties who perform services on our behalf, such as payment processing, order fulfilment, IT services, analytics, or customer support.
  • Business and Marketing Partners: With third parties for joint marketing or advertising efforts; these partners will handle your information in accordance with their own privacy notices.
  • Affiliates: With our corporate affiliates (if applicable) for operational, marketing, and administrative purposes.
  • Legal Obligations: To comply with legal obligations (e.g., court orders, law enforcement requests), enforce our Terms of Service, or protect the rights of Dermacart, our users, or others.
  • Business Transactions: If we are involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.

5. COOKIES

Like many websites, we use Cookies to enable core site functionality, improve your shopping experience, and analyse user interaction. For specific details about the Cookies used by Shopify (our e-commerce platform), please refer to Shopify’s Cookie Policy.

Most browsers automatically accept Cookies, but you can adjust your browser settings to decline Cookies or alert you when a Cookie is being placed on your device. Please note that blocking or disabling some Cookies may affect the functionality of our Site or Services.

6. CHILDREN’S DATA

Our Services are not directed to, nor do we knowingly collect data from, children under the age of 13 (or the relevant minimum age in your province). If you are a parent or guardian of a child who has provided personal information, please contact us at support [at] dermacart.ca to request deletion of the child’s personal information.

7. SECURITY AND RETENTION OF YOUR INFORMATION

We use commercially reasonable safeguards to protect the personal information we process. However, no security measure is perfect. Information transmitted via the internet may not be completely secure, and we cannot guarantee the security of your personal information in transit.

We retain personal information for as long as necessary to provide the Services, fulfil transactions you request, comply with legal obligations, resolve disputes, enforce contracts, or as otherwise permitted by law. Retention periods vary depending on the type of information and the context in which it was collected.

8. YOUR RIGHTS

Depending on your province or territory, and in accordance with applicable Canadian privacy law (such as the Personal Information Protection and Electronic Documents Act (PIPEDA)), you may have certain rights regarding your personal information, including:

  1. Right to Access / Know: Request access to the personal information we hold about you.
  2. Right to Correct / Rectify: Request that we correct inaccurate or incomplete personal information.
  3. Right to Delete: Request that we delete certain personal information we hold about you, subject to legal exemptions.
  4. Withdrawal of Consent: Where we rely on consent to process personal information, you may withdraw this consent at any time.

Managing Communication Preferences: You can unsubscribe from promotional emails by following the unsubscribe link in our messages. We may still send non-promotional emails regarding your account or transactions.

Exercising Your Rights: To exercise any of the above rights, please contact us using the contact details below. We may request additional information to verify your identity before processing your request.

9. INTERNATIONAL USERS

Our Services are offered and intended for customers in Canada. However, if you use our Services while located outside of Canada, please be aware that your personal information may be transferred to, stored, and processed in Canada or other countries in which our service providers operate. By using our Services, you acknowledge and agree that we may transfer your personal information across national boundaries, subject to appropriate safeguards and in accordance with this Privacy Policy.

10. THIRD-PARTY WEBSITES AND LINKS

Our Site may contain links to websites or other online platforms operated by third parties. If you follow these links, please note that we are not responsible for the privacy or security practices of such third parties, and this Privacy Policy does not apply to any information you provide on those sites. We encourage you to review the privacy policies of any third-party platforms you visit.

11. COMPLAINTS

If you have any questions, concerns, or complaints regarding our privacy practices, or if you would like to exercise any of the rights available to you, please contact us at:

  • Email: support [at] dermacart.ca
  • Phone: (778) 800-25-four-one
  • Mail: Suite 114, 225 Railway St East, Cochrane, AB T4C 2C3

We will endeavour to respond and, if applicable, work with you to resolve any concerns. If you remain unsatisfied, you may have the right to contact the Office of the Privacy Commissioner of Canada or your local privacy commissioner.

12. SMS MARKETING AND CONSENT

We may use your mobile phone number to send SMS messages about your orders, account updates, and promotional offers. By providing your phone number and opting into our SMS program, you consent to receive these messages. Participation is voluntary, and you can opt out anytime by replying “STOP” or contacting us.

We use third-party tools to manage SMS communications and automations. These tools may process customer information solely to deliver these services on our behalf. We ensure that all third-party providers comply with applicable privacy laws and maintain robust data protection measures.

Your phone number is not sold or shared with unrelated third parties for marketing purposes. If you have questions about how we use your information or our SMS practices, please contact us.

In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/jnj5p0-ge/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/jnj5p0-ge/privacy_policy).